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47-skin USA

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Regular customers are those who spend over ú100 a year on our products.

What do you mean by regular customers?

BETTER SKIN CLUB

Do you offer a subscription service?

What are the benefits of subscribing?

How do I manage my subscription?

Can I change my subscription frequency?

Can I use a discount code on top of my subscription discount?

How do I cancel my subscription?

SUBSCRIPTION ENQUIRIES

Are your products clinically tested?

Are your products tested according to industry standards?

Are your products dermatologist-approved?

Was there any adverse reactions to 47 Skin products in clinical trials?

Are your products suitable for sensitive skin and eczema-prone skin?

Do you test on animals?

What should I do if I receive a faulty or leaking item?

What is Silver Chitoderm and how does it work?

Should I try 47 Skin if I have a shellfish allergy?

From what age are 47 Skin products safe to use?

How can I get skincare advice tailored to me?

Can I use your products if I am taking a prescription for my skin?

Can I use 47 Skin during pregnancy or while nursing?

Are 47 Skin products vegan-friendly?

Are 47 Skin products fragranced?

Do you offer samples?

I think Iĺve had a reaction to a product. What should I do?

Where can I buy your products?

How do I store your products?

Are your products non-comedogenic?

How do I conduct an at-home patch test?

Are your products gluten free?

Can I combine the serum with other skincare products?

How frequently should I use the exfoliating treatment?

What cleanser is recommended to use with the serum?

PRODUCT ENQUIRIES

What is The Better Skin Club?

Who can join?

How do the rewards work?

Do I have to wait a year to get more rewards?

How do I earn points?

How do I get rewarded for introducing someone to 47 Skin?

What happens if a friend I refer cancels or returns their order?

How do I check how many points I have?

How do I use my points?

Is there a limit to how many points I can earn?

What do the labels "Approved," "Pending," and "Canceled" mean for my points?

Will my points ever expire?

Can I use my points with a discount code?

Why did my points go down?

Where can I report a problem or give feedback?

What is the cost of shipping?

When will my order ship?

Where is my order?

SHIPPING ENQUIRIES

Can I cancel my order?

Can I remove products from my order?

Can I change my shipping address on an order thatĺs been placed?

How can I track my order?

Thereĺs an issue with my delivery item missing or damaged!

Why donĺt my products have seals?

How do I select Apple Pay as my payment option?

ORDER ENQUIRIES

What is your return policy?

I had a reaction. Can I return this product?

Are shipping fees refundable?

I bought my product from another retailer. Can I return it through 47skin.com?

When will I receive my refund?

RETURN ENQUIRIES

What is the 47-Day First Try Guarantee?

How do I get my money back?

How long do I have to ask for a refund?

Do I need to send the product back?

Which products have the guarantee?

Does the guarantee only apply to products purchased through 47skin.com?

47-DAY FIRST TRY GUARANTEE

What do you mean by regular customers?Updated 8 months ago