ORDER ENQUIRIES

Can I cancel my order?

You can cancel your order if it hasn’t been processed yet. Please contact our customer care team as soon as possible to request a cancellation.

Can I remove products from my order?

If your order hasn’t been processed yet, you can request a cancellation or removal of items by contacting customer care.

Can I change my shipping address on an order thatĺs been placed?

If your order hasn’t been shipped yet, you can update the shipping address by contacting customer care immediately.

How can I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number. Use this number to track your order’s progress on the courier’s website.

Thereĺs an issue with my delivery item missing or damaged!

If you have any issues with your delivery, such as missing items, an incorrect address, or an order not received, please contact customer care for assistance.

Why donĺt my products have seals?

In order to ensure our packaging is sustainable and eco-friendly, some products may not come with seals. Rest assured, all items are brand new and safe to use, and the packaging has been tested to ensure our products maintain the high quality you exp

How do I select Apple Pay as my payment option?

To choose Apple Pay as your payment method, proceed to checkout, and the Apple Pay option should appear at the top of the payment options. If you encounter any issues, our customer care team are available to assist you.