Still need help? Use this form to send us a message any time and we'll respond to you ASAP

Our Story

Products

Better Skin Club

Skin Stories

Real Results

47-skin USA

No, we do not test on animals. All our products are cruelty-free.

Do you test on animals?

PRODUCT ENQUIRIES

Do you offer a subscription service?

What are the benefits of subscribing?

How do I manage my subscription?

Can I change my subscription frequency?

Can I use a discount code on top of my subscription discount?

How do I cancel my subscription?

SUBSCRIPTION ENQUIRIES

Are your products clinically tested?

Are your products tested according to industry standards?

Are your products dermatologist-approved?

Was there any adverse reactions to 47 Skin products in clinical trials?

Are your products suitable for sensitive skin and eczema-prone skin?

What should I do if I receive a faulty or leaking item?

What is Silver Chitoderm and how does it work?

Should I try 47 Skin if I have a shellfish allergy?

From what age are 47 Skin products safe to use?

How can I get skincare advice tailored to me?

Can I use your products if I am taking a prescription for my skin?

Can I use 47 Skin during pregnancy or while nursing?

Are 47 Skin products vegan-friendly?

Are 47 Skin products fragranced?

Do you offer samples?

I think Iĺve had a reaction to a product. What should I do?

Where can I buy your products?

How do I store your products?

Are your products non-comedogenic?

How do I conduct an at-home patch test?

Are your products gluten free?

Can I combine the serum with other skincare products?

How frequently should I use the exfoliating treatment?

What cleanser is recommended to use with the serum?

What is The Better Skin Club?

Who can join?

How do the rewards work?

What do you mean by regular customers?

Do I have to wait a year to get more rewards?

How do I earn points?

How do I get rewarded for introducing someone to 47 Skin?

What happens if a friend I refer cancels or returns their order?

How do I check how many points I have?

How do I use my points?

Is there a limit to how many points I can earn?

What do the labels "Approved," "Pending," and "Canceled" mean for my points?

Will my points ever expire?

Can I use my points with a discount code?

Why did my points go down?

Where can I report a problem or give feedback?

BETTER SKIN CLUB

What is the cost of shipping?

When will my order ship?

Where is my order?

SHIPPING ENQUIRIES

Can I cancel my order?

Can I remove products from my order?

Can I change my shipping address on an order thatĺs been placed?

How can I track my order?

Thereĺs an issue with my delivery item missing or damaged!

Why donĺt my products have seals?

How do I select Apple Pay as my payment option?

ORDER ENQUIRIES

What is your return policy?

I had a reaction. Can I return this product?

Are shipping fees refundable?

I bought my product from another retailer. Can I return it through 47skin.com?

When will I receive my refund?

RETURN ENQUIRIES

What is the 47-Day First Try Guarantee?

How do I get my money back?

How long do I have to ask for a refund?

Do I need to send the product back?

Which products have the guarantee?

Does the guarantee only apply to products purchased through 47skin.com?

47-DAY FIRST TRY GUARANTEE

Do you test on animals?Updated 9 months ago